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DigitalWire’s critical services for call centers are managed in a virtualized, software-defined network (SDN) which implements a variety of cloud-based functions designed to reduce cost and improve performance. We partner with businesses that operate in high-volume, multi-destination environments and we develop individualized solutions to meet varying call center needs.

• We tackle the high concurrent call output of call centers using custom-built, high-performing switches, with multiple functionalities.
• We understand the growing demand for short duration calls which most telecommunication carriers fail to accommodate.
• We offer short duration and automated dialer plans that are cost efficient, reliable, automatically scale up/down, and support client-selectable call completion rates and call quality.
• Our switch efficiently processes sudden blasts of spontaneous calls without impacting call quality. We deliver reliability through automatic 24/7/356 monitoring and redundancy through built-in intelligence.
• We provide LRN dipping services for all of the North American Dialing Plan (NADP).
• We can supply capacity on demand because we employ software-based networking (SDN). This allows for quick augments and also eliminates the need for over-subscription.

Contact us today to learn more about how DigitalWire can partner with your center!