Features

Here are some key features.html that we offer.

• Auto Attendant - Serves as an automated receptionist to answer the phone and provide callers with messages and options for connecting to a person with dial-by-name or extension number, a department, or operator. Includes customizable greetings for business and after hours.
• Flexible Call Routing
  • Group Park/Pickup – Allows for individual users to manually route calls to a defined group of individuals for the first available to answer the call.
  • Hunt Group – Enables a defined group of users to handle incoming calls to improve responsiveness, automatically routing calls to group members sequentially, simultaneously or weighted call distribution.
  • Call Queue - Provides all the functionality of Hunt Groups plus; callers are held in queue while on hold, hearing customizable greetings, messages and music. Provides detailed reports on group activity.
  • Call Center – Provides all the functionality of Call Queue plus; agent and supervisor clients for monitoring and escalation, enhanced reporting, and call classification.
• Business Continuity – Ensures your customer calls get to you by redirecting inbound calls to any phone number automatically in the event of a network or power outage.
• Unified Messaging – Allows users to access their voicemails via multiple options including text or email, as well as having a copy of all voicemails sent to an email address.
• Office Anywhere – Delivers Fixed Mobile Convergence (FMC) with virtually any desk and mobile phone allowing customers to receive calls on any phone, apply long distance and international calls from any phone to the DigitalCloud service bill, and transfer calls in progress between their mobile and desk phone – all appearing as their business number.

For more information, contact us at sales@digital-wire.net or 512-270-1201.